The GEL Group, Inc. and its subsidiaries (“GEL,” “we,” “our,” or “us”) are committed to protecting the privacy and security of users accessing GEL Mobile and related services. This Privacy Policy describes how information may be collected, used, stored, and protected when using GEL Mobile applications, websites, and related communication services.

(1) Information We Collect

We may collect, store, and use the following types of information:

(a) Account and Contact Information
Information provided by users, including:

• Name
• Email address
• Mobile phone number
• Company affiliation
• User account credentials

(b) System and Usage Information
Information related to the use of GEL Mobile services, including:

• IP address
• Device type
• Operating system
• Browser type and version
• Access dates and times
• Usage activity and navigation data
• Diagnostic and security logs

(c) Client and User Content
Authorized users may upload, store, access, or download files, reports, records, and other information through GEL Mobile. This information is stored securely and accessed only by authorized personnel and users with appropriate permissions.

(d) SMS and Messaging Information
If users opt in to receive SMS or text message communications from GEL, we may collect and maintain:

• Mobile phone numbers
• Messaging preferences
• Opt-in and consent records
• Message delivery and response information

(2) How We Use Information

Information collected through GEL Mobile may be used to:

• Provide access to GEL systems and services
• Authenticate users and maintain account security
• Deliver operational alerts, notifications, and system updates
• Send informational SMS communications and internal campaigns
• Improve system performance and user experience
• Monitor system security and prevent unauthorized access
• Maintain compliance with legal and regulatory obligations

SMS communications may include:

• Operational alerts
• Emergency notifications
• Internal business communications
• Service-related announcements
• Informational campaigns relevant to employees or clients

GEL does not use SMS communications for unsolicited marketing purposes, nor will it share, sell, rent, or otherwise distribute customer mobile numbers, opt-in data, or other related data to third parties.

(3) Cookies and Analytics

GEL Mobile may use session cookies, persistent cookies, and analytics tools to improve functionality, monitor performance, and enhance user experience.

Cookies may be used to:

• Maintain authenticated sessions
• Store user preferences
• Analyze website and application usage
• Support security and troubleshooting efforts

Analytics services may collect statistical and technical information regarding usage patterns and system performance.

(4) Information Sharing and Disclosure

GEL may share information with authorized service providers or technology partners solely for purposes necessary to operate, secure, maintain, or support GEL Mobile services.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent information will not be shared with any third parties.

Information may also be disclosed when required by law, regulation, legal process, or to protect the rights, safety, and security of GEL, its users, clients, or systems.

(5) Data Security

GEL uses commercially reasonable administrative, technical, and physical safeguards to protect information against unauthorized access, disclosure, alteration, or destruction.

Security measures may include:

• Secure Socket Layer (SSL) or encrypted communications
• User authentication and role-based access controls
• Secure databases and file storage
• Network monitoring and logging
• Restricted administrative access

While reasonable security measures are implemented, no method of electronic transmission or storage can be guaranteed to be completely secure.

(6) Data Retention

Information may be retained for as long as necessary to:

• Provide services
• Maintain operational records
• Comply with legal obligations
• Resolve disputes
• Enforce agreements and policies

(7) User Responsibilities

Users are responsible for maintaining the confidentiality of their login credentials and for using GEL Mobile services in accordance with applicable company policies and authorized business purposes.

(8) Changes to This Privacy Policy

GEL reserves the right to update or modify this Privacy Policy at any time. Updated versions may be posted within GEL Mobile or related systems. Continued use of GEL Mobile after changes are posted constitutes acceptance of the revised policy.

(9) Contact Information

Questions regarding this Privacy Policy or GEL Mobile services may be directed to:

The GEL Group, Inc.
2040 Savage Road
Charleston, SC 29407
https://www.gel.com